General Terms and Conditions
1. Scope and contracting party
1.1. These General Terms and Conditions apply to all orders placed through the online shop at www.fabrari.com.
1.2. The contracting party is:
fabrari e.U.
Sole proprietor: Farnaz Abrari
Herbeckstraße 94/3
1180 Vienna
Austria
Phone: +43 664 411 44 42
Email: welcome@fabrari.com
VAT identification number: ATU67109746
Hereinafter referred to as “fabrari”.
1.3. A consumer is any natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession.
1.4. A business customer is any natural or legal person or partnership with legal capacity acting in the course of their commercial or independent professional activity when entering into the contract.
1.5. Any terms submitted by the customer that differ from these General Terms and Conditions shall apply only if fabrari has expressly agreed to them.
2. Products and product descriptions
2.1. The presentation of products in the online shop does not constitute a legally binding offer. It is an invitation to the customer to submit an order.
2.2. The essential characteristics of each product are stated in the respective product description.
2.3. Colours may vary slightly from the actual product due to individual screen and device settings. Minor deviations caused by technical display differences do not constitute a defect.
2.4. Many fabrari products are created in small, limited editions. All products are therefore offered subject to availability.
2.5. Minor variations may occur due to the handcrafted production and the use of patterned fabrics. The exact placement of a motif may vary depending on how the fabric is cut. These variations contribute to the individual character of each garment and do not constitute a defect, provided that the material, workmanship, quality and overall appearance correspond to the product description.
3. Ordering process and conclusion of the contract
3.1. Customers may select products and place them in the shopping cart without obligation.
3.2. Before submitting the order, customers can review and correct their entries.
3.3. By clicking the button clearly indicating that the order involves an obligation to pay, the customer submits a binding offer to purchase the products in the shopping cart.
3.4. After receiving the order, fabrari sends an automatic order confirmation by email. Unless expressly stated otherwise, this email initially confirms only that the order has been received and does not yet constitute acceptance of the offer.
3.5. The contract is concluded when fabrari expressly accepts the order, sends a shipping confirmation or dispatches the ordered products. In the case of advance bank transfer, the contract is concluded no later than when fabrari sends the payment request and bank details.
3.6. If fabrari cannot accept an order, the customer will be informed without undue delay. Any payment already received will be refunded without undue delay.
3.7. The language of the contract is German. An English translation may be provided for information purposes. In the event of discrepancies or questions of interpretation, the German version shall prevail, subject to mandatory consumer protection law.
4. Prices and shipping costs
4.1. All prices displayed in the online shop are total prices and include the applicable statutory value-added tax.
4.2. Shipping costs may be charged in addition to the product price. The applicable shipping costs and conditions are displayed on the shipping information page and no later than during checkout before the order is submitted.
4.3. Deliveries to countries outside the European Union may be subject to customs duties, import taxes or other charges. These charges are not collected by fabrari and must be paid by the recipient.
4.4. The total price displayed in the online shop at the time the order is placed shall apply.
5. Payment
5.1. The available payment methods are displayed no later than at the beginning of the ordering process and during checkout.
5.2. Depending on availability, customers may pay by credit card, PayPal or advance bank transfer.
5.3. If an external payment service provider is selected, the payment is also subject to the terms of that provider.
5.4. In the case of advance bank transfer, the total amount must be transferred within seven calendar days after receipt of the payment information. The order number must be entered as the payment reference.
5.5. If payment is not received within this period, fabrari may set a reasonable additional payment period and subsequently withdraw from the contract. Products paid for by advance bank transfer will be reserved until then, but no longer than the stated payment period.
5.6. fabrari does not charge additional fees for the payment methods offered.
6. Delivery and availability
6.1. Products are delivered to the delivery address provided by the customer.
6.2. The expected delivery time is stated on the product page, the shipping information page or during the ordering process.
6.3. For advance bank transfers, the delivery period begins once the full invoice amount has been received.
6.4. If an ordered product is temporarily or permanently unavailable, fabrari will inform the customer without undue delay.
6.5. If a product is permanently unavailable, fabrari may withdraw from the contract. Any payment already received will be refunded without undue delay.
6.6. In the event of a material delay in delivery, consumers are entitled to their statutory rights.
6.7. If products arrive with visible transport damage, customers are requested to report the damage to the delivery company and inform fabrari where reasonably possible. Failure to do so does not affect the customer’s statutory warranty rights.
7. Retention of title
The products remain the property of fabrari until payment has been made in full.
8. Statutory right of withdrawal
8.1. Consumers entering into a distance contract generally have the right to withdraw from the contract within 14 days without giving any reason.
8.2. Details concerning the withdrawal period, returns, return costs and the consequences of withdrawal are set out in fabrari’s separate Right of Withdrawal Instructions.
8.3. To exercise the right of withdrawal, the consumer must make a clear statement indicating their decision to withdraw from the contract. Returning the products without any accompanying statement does not necessarily constitute a clear declaration of withdrawal.
8.4. Consumers may use the model withdrawal form, but its use is not mandatory.
8.5. In the event of a valid withdrawal from the entire contract, fabrari will reimburse all payments received, including the cost of the least expensive standard delivery offered by fabrari. Additional costs resulting from the customer’s choice of a more expensive delivery method will not be reimbursed.
8.6. The customer bears the direct cost of returning the products.
8.7. fabrari may withhold reimbursement until the products have been received or until the customer provides evidence that the products have been returned, whichever occurs first.
8.8. Consumers may inspect the products to the same extent as they would be able to in a physical shop. They are liable for a reduction in value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the products.
9. Exclusion of the right of withdrawal
The right of withdrawal does not apply, in particular, to products made to the customer’s specifications or clearly personalised to meet the customer’s individual needs.
Selecting a standard size, colour or product option does not automatically exclude the right of withdrawal.
The production of an item as part of a small or limited edition does not automatically exclude the right of withdrawal either.
Where the right of withdrawal is excluded for an individually made product, this will be clearly stated on the relevant product page and before the order is submitted.
10. Returns
10.1. Returns must be sent to:
fabrari e.U.
Herbeckstraße 94/3
1180 Vienna
Austria
10.2. To help us process the return quickly, customers are requested to notify fabrari in advance at welcome@fabrari.com and include their order number. Advance notification is not a condition for exercising the statutory right of withdrawal or warranty rights.
10.3. Customers are requested to handle products carefully and, where possible, return them in their original packaging. The absence of the original packaging does not exclude the right of withdrawal.
10.4. Customers are advised to retain proof of postage until the return has been processed.
11. Statutory warranty rights
11.1. Consumers are entitled to the statutory warranty rights under Austrian law, in particular the Austrian Consumer Warranty Act.
11.2. fabrari warrants that, at the time of delivery, the products have the agreed and objectively required characteristics and conform to the contract.
11.3. Where a lack of conformity exists, consumers may initially request that the product be brought into conformity by repair or replacement, provided that the chosen remedy is possible and does not impose disproportionate costs.
11.4. Where the statutory requirements are met, consumers may request an appropriate price reduction or termination of the contract.
11.5. Any additional voluntary guarantee does not restrict the customer’s statutory warranty rights.
11.6. Normal wear and tear, damage caused by improper handling, failure to follow care instructions or unauthorised alterations do not generally constitute a warranty defect.
12. Liability
12.1. fabrari is liable in accordance with statutory law for damage caused intentionally or through gross negligence.
12.2. fabrari is also liable for personal injury caused through slight negligence.
12.3. All mandatory statutory liability provisions apply without restriction in relation to consumers.
12.4. Liability under the Austrian Product Liability Act remains unaffected.
13. Storage of the contract
13.1. fabrari stores order information for the duration of the applicable statutory retention periods.
13.2. Customers receive an order confirmation containing the essential order details at the email address provided.
13.3. The applicable General Terms and Conditions and Right of Withdrawal Instructions will be provided no later than with the contract confirmation in a form that allows the customer to retain them.
14. Data protection
Information about the processing of personal data is available in the current Privacy Policy at:
https://www.fabrari.com/datenschutzerklaerung/
15. Applicable law and jurisdiction
15.1. Austrian law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
15.2. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection provided by mandatory provisions of the country in which they have their habitual residence.
15.3. The statutory rules on jurisdiction apply to consumers.
15.4. For contracts with business customers, Vienna shall be the exclusive place of jurisdiction to the extent permitted by law.
16. Alternative dispute resolution
fabrari is willing to participate in an out-of-court dispute resolution procedure before the following officially recognised Austrian consumer dispute resolution body:
Internet Ombudsstelle
Ungargasse 64–66/3/404
1030 Vienna
Austria
https://www.ombudsstelle.at/
The European Commission’s former Online Dispute Resolution Platform was discontinued on 20 July 2025.
17. Final provisions
Should any provision of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The relevant statutory provision shall apply in place of the invalid provision.
Last updated: August 2026
